Privacy Policy for Raíz del Saber
Raíz del Saber, located at Calle de la Ribera 2847, Floor 3, 46006 Valencia, Spain, is committed to protecting the privacy of individuals interacting with our educational and cultural services. This Privacy Policy describes how we collect, use, and share information through our online platform and in connection with our services, which include educational program development, cultural immersion experiences, language courses, vocational training, educational travel planning, sustainable tourism initiatives, and health & wellness retreats.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily submit to us when registering for a course, program, or event, requesting information, or contacting us. This may include your name, email address, postal address, phone number, date of birth, nationality, payment information, and any other details relevant to the services you are interested in (e.g., language proficiency, health information for retreats, dietary restrictions).
- Information from Your Interaction with Our Site: We may collect technical data such as your IP address, browser type, operating system, referring URLs, access times, and pages visited. This information helps us understand how our site is used and improve its functionality.
- Information from Cookies and Similar Technologies: Our site uses cookies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: This includes processing your registrations, managing your participation in educational programs, cultural immersion experiences, language courses, vocational training, and organizing educational travel and retreats.
- Communication with You: To respond to your inquiries, provide customer support, send important updates about your programs or services, and deliver newsletters or promotional materials you have opted into.
- Improve Our Services: To understand how our services are used, conduct research and analysis, and develop new features, programs, and offerings tailored to the needs of our community.
- Security and Fraud Prevention: To protect our site, services, and users from fraudulent or illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors and partners who perform services on our behalf, such as payment processing, IT services, data analysis, and marketing assistance. These providers are obligated by contract to protect your data and use it only for the purposes for which it was disclosed.
- Educational and Travel Partners: When necessary for the provision of specific services, like educational travel planning or vocational training, we may share relevant information with partner institutions or suppliers (e.g., airlines, accommodation providers, local tour operators). This sharing is strictly limited to what is necessary for the service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
4. Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), if you are located in the European Economic Area, you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to your personal data that we hold.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data under certain conditions.
- Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures and update them as necessary.
6. International Data Transfers
As Raíz del Saber is based in Spain, your personal data will primarily be processed within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to ensure your data receives a similar level of protection.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically. Any changes will be posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Raíz del Saber
Calle de la Ribera 2847, Floor 3
46006 Valencia, Spain
Phone: +34 963 17 89 21